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Reviews for Crossgates Apartment Homes

Posted On: 8/13/2018

Move in Successful

We had a bumpy start getting settled into Crossgates. There was a good bit of employee turnover from the time we turned in our application. Then your web system failed. This actually turned out to be a blessing in disguise for us (probably not for others though). Because we didn't have a lease in place yet we were able to have a last minute change in the number of bedrooms we needed. Thankfully we were finally able to connect with the new Asst Mngr at Crossgates- Rachel and she worked very hard to get us settled into our current 2 bedroom even though we had originally applied for a larger apartment. She actually spent a lot of time on the phone with us (hours...) following up with us and making sure we had everything in place and our needs were being met. If it weren't for her, we would probably be living somewhere else. Thanks, Rachel, for helping us to get settled into the phase we wanted to live in and into the size of apartment we needed. Move in day was seamless, and we were very pleased with the new paint and carpets!
By: Anonymous   
Read Property Manager's Response

Thank you for your feedback. We are happy to see that Rachel was able to assist you and create a positive experience. It is our goal to provide the best possible customer service and we appreciate you choosing Crossgates Apartment Homes. Thanks again.

Overall Rating

3.5 out of 5 stars

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